Excerpt from our company and quality policy:

1. Customer satisfaction
Customer satisfaction is our highest goal. We offer high-quality services and products at an optimal price-performance ratio. Comprehensive and honest advice is a matter of course. As far as possible we try to realize customer wishes.

2. Error prevention
Our goal is to constantly eliminate errors, which is why we are constantly striving to optimize our work processes. Errors that occur are analyzed and ways to avoid them are developed.

3. Confidentiality of data
We treat our customers’ information and data with absolute confidentiality and do not make it accessible to third parties. This confidentiality of information extends beyond the business sphere to personal discussions with our customers.

4. Quality
We consider ensuring and improving the quality of our services and products to be an essential aspect of corporate responsibility and due diligence. Ensuring high quality at the lowest possible cost is therefore one of our strategies for maintaining our competitiveness in the market.

5. conservation of resources and environmental aspects
An important point for us is the economical use of limited natural resources and a low environmental impact in our daily business activities. This includes management guidelines to develop new products that are manufactured in a resource-saving manner, operated in an energy-efficient manner and can be recycled at the end of their service life with minimal energy consumption and low environmental impact. Our power supplies are characterized by high efficiencies of up to 97% and thus make a significant contribution to saving primary energy.
In this way, we aim to meet the social requirements of the coming years.
Our organization is committed to complying with the applicable legal requirements and other requirements relating to our environmental aspects.
Our manufacturers and we ourselves are aware of our social responsibility with regard to the environment, safety, health and human rights and understand that behavior in business transactions has an impact on society and the environment. In order to enable the peaceful, fair and sustainable use of our global resources, our manufacturers assure us that their products do not contain any hazardous substances as defined by the RoHS and REACH directives. We are also aware of our responsibility with regard to Conflict Minerals and are careful not to support or promote in any way the violence and violation of human rights in Central Africa in connection with the extraction of certain minerals and raw materials that are essential components of today’s electronics.

Definition of product life cycle

The term product life cycle refers to the sum of the individual phases that a product goes through over time. Similar to the life cycle of a living organism, a product passes through the phases of creation, growth, maturity and disposal.

Life cycle of electrical appliances

Industry must make its contribution to climate protection! That is why we are reducing our carbon footprint by cutting energy consumption in our facilities and working with manufacturers to make our products more energy-efficient.
The recycling of electronic devices is also playing an increasingly important role.
Many devices used by private users usually end up in normal household waste. Hardly anyone pays attention to proper disposal. Many people are completely unaware that these items must be disposed of separately and do not know what options they have for disposing of their technical waste.

What do our manufacturers and we as a distribution company do?

• Saving primary energy by developing power supplies with high energy efficiency
• Working towards a longer product lifetime
• Offer a good service, especially when it comes to repairs
• Advise end customers on the correct disposal of appliances
• Inform industrial customers about ElektroG